Over the last 25 years there has been a considerable increase in the awareness of quality related issues. In the world of business and commerce, this awareness has manifested itself in the development of what was the British Quality Standard BS 5750 into what is now the international standard BS EN ISO 9000. Alongside all of this, consumers in general have developed increasingly demanding expectations with regard to the quality of goods and services available in the market place. During a similar period there has also been an increase in legislation, together with an expansion of the common law, which has strengthened the protection already afforded to the consumer.
This book will provide quality practitioners, managers and those with a general interest in quality, with an insight into the legal issues involved. In addition, the book shows how the implementation of a Quality Assurance Management System - such as that required in order to be registered as a firm of assessed capability, in accordance with BS EN ISO 9000 - can act as an aid to businesses seeking to comply with their legal obligations.
In addition, for those following a formal course of study, the contents will prove to be particularly useful to students undertaking the Institute of Quality Assurance's Associate Membership examination: Principles and Techniques of Quality Assurance.

For researchers in the Learning Sciences, there is a lack of literature on current design practices and its many obstacles. Design as Scholarship in the Learning Sciences is an informative resource that addresses this need by providing, through a robust collection of case studies, instructive reference points and important principles for more successful projects. Drawing from the reflections of diverse practitioners, this text includes response sections that guide readers in understanding the research in the context of their own work. It touches upon educational technologies, community co-design, and more, and is grounded in the critical analysis of experts seeking to grow the community.

For researchers in the Learning Sciences, there is a lack of literature on current design practices and its many obstacles. Design as Scholarship in the Learning Sciences is an informative resource that addresses this need by providing, through a robust collection of case studies, instructive reference points and important principles for more successful projects. Drawing from the reflections of diverse practitioners, this text includes response sections that guide readers in understanding the research in the context of their own work. It touches upon educational technologies, community co-design, and more, and is grounded in the critical analysis of experts seeking to grow the community.

Over the last 25 years there has been a considerable increase in the awareness of quality related issues. In the world of business and commerce, this awareness has manifested itself in the development of what was the British Quality Standard BS 5750 into what is now the international standard BS EN ISO 9000. Alongside all of this, consumers in general have developed increasingly demanding expectations with regard to the quality of goods and services available in the market place. During a similar period there has also been an increase in legislation, together with an expansion of the common law, which has strengthened the protection already afforded to the consumer. This book will provide quality practitioners, managers and those with a general interest in quality, with an insight into the legal issues involved. In addition, the book shows how the implementation of a Quality Assurance Management System - such as that required in order to be registered as a firm of assessed capability, in accordance with BS EN ISO 9000 - can act as an aid to businesses seeking to comply with their legal obligations.In addition, for those following a formal course of study, the contents will prove to be particularly useful to students undertaking the Institute of Quality Assurance's Associate Membership examination: Principles and Techniques of Quality Assurance.

The fully revised new edition of the international bestseller THE 80 MINUTE MBA is your short-cut to business brilliance. A traditional MBA is for either the time-rich, very wealthy or lucky few with a generous corporate sponsor. So what happens if you want to get a hit of high-quality business inspiration without spending two years back at school? THE 80 MINUTE MBA is the gateway to fresh thinking, in less time than it takes a standard meeting to get past coffee and donuts. The MBA-in-a-box book is old hat. Managers need the encouragement to think differently, not in the same straight lines. THE 80 MINUTE MBA is an injection of inspiration, creative thinking and dynamic approaches which will help you see the world of business differently. Stimulating new material brings this edition right up to date with critical business thinking. Including a new chapter on the platform economy and fresh technology and social media examples this book will energize and inspire you in equal measure.

Happy Mondays presents a groundbreaking challenge to anti-work rhetoric. It argues that work need not be stressful, demolishes the arguments for "work-life balance," and shows you how to approach work not merely as an economic necessity but as something that will enhance your life.

President Kennedy is the compelling, dramatic history of JFK's thousand days in office. It illuminates the presidential center of power by providing an indepth look at the day-by-day decisions and dilemmas of the thirty-fifth president as he faced everything from the threat of nuclear war abroad to racial unrest at home.

Born in colonial New Zealand, Ernest Rutherford grew up on the frontier a different world from Cambridge, to which he won a scholarship at the age of twenty-four. His work revolutionized modern physics. Among his discoveries were the orbital structure of the atom and the concept of the "half-life" of radioactive materials. Rutherford and the young men working under him were the first to split the atom, unlocking tremendous forces forces, as Rutherford himself predicted, that would bring us the atomic bomb. In Richard Reeves's hands, Rutherford comes alive, a ruddy, genial man and a pivotal figure in scientific history.

Much sought after by oil companies, ‘generation kitchens’ are sites where geological forces have combined to create conditions for oil production. By turns brooding and wittily observant, Richard Reeve’s fifth book of poetry meditates on the intrigues of fossil fuel companies and ecological despoliation, but also on personal rites of passage – on relationships, deaths, the turn of the seasons. Oracular and bardic, Reeve’s work is also paradoxically down to earth and gritty. He knows that, beyond the geopolitical framework, beyond the anthropocene moment, the landscape endures.

In the early hours of June 26, 1948, phones began ringing across America, waking up the airmen of World War II--pilots, navigators, and mechanics--who were finally beginning normal lives with new houses, new jobs, new wives, and new babies. Some were given just forty-eight hours to report to local military bases. The president, Harry S. Truman, was recalling them to active duty to try to save the desperate people of the western sectors of Berlin, the enemy capital many of them had bombed to rubble only three years before.
Soviet dictator Joseph Stalin had ordered a blockade of the city, isolating the people of West Berlin, using hundreds of thousands of Red Army soldiers to close off all land and water access to the city. He was gambling that he could drive out the small detachments of American, British, and French occupation troops, because their only option was to stay and watch Berliners starve--or retaliate by starting World War III. The situation was impossible, Truman was told by his national security advisers, including the Joint Chiefs of Staff. His answer: "We stay in Berlin. Period." That was when the phones started ringing and local police began banging on doors to deliver telegrams to the vets.
Drawing on service records and hundreds of interviews in the United States, Germany, and Great Britain, Reeves tells the stories of these civilian airmen, the successors to Stephen Ambrose's "Citizen Soldiers," ordinary Americans again called to extraordinary tasks. They did the impossible, living in barns and muddy tents, flying over Soviet-occupied territory day and night, trying to stay awake, making it up as they went along and ignoring Russian fighters and occasional anti-aircraft fire trying to drive them to hostile ground.
The Berlin Airlift changed the world. It ended when Stalin backed down and lifted the blockade, but only after the bravery and sense of duty of those young heroes had bought the Allies enough time to create a new West Germany and sign the mutual defense agreement that created NATO, the North Atlantic Treaty Organization.
And then they went home again. Some of them forgot where they had parked their cars after they got the call.

From the violence of Tiberius and Edward III to the death of James Cook's Polynesian companion Tupaia, this collection of poems examines a litany of historical contexts, countering the habitual barbarity, selfishness, and stupidity of humans by highlighting their potential. It contrasts grace with atavism, imaginative transcendence with the determinative structures of biology, culture, and belief. Humans, the clever apes, live and die in age-old continents, but behave incontinently. At the collection's core is the role of poetry as revelation of the ethical horizon of human existence and how as a species the human race willfully neglects to act in accordance with this revelation. In one example, the collection also reflects on the environmental conflict presently raging in Otago-Southland concerning the giant wind farms proposed by Meridian, TrustPower, and other generators. Ironically, the poems suggest that areas of great and remote natural beauty have fallen victim to technology, symbolizing a would-be corporate revolution towards greener methods of energy. Using deft and concentrated language to bridge the gap between ideas and objects, this compendium demonstrates a unique and innovative voice in New Zealand poetry.

Using the techniques he employed in his highly original bestselling books on Presidents Kennedy and Nixon, Reeves takes us inside Reagan's Oval Office to show us this president moving easily into his role, finding the words and acts to move his very focused agenda: regain military superiority, roll back taxes, diminish the government, restore American pride and destroy communism. Reagan imagined a different world and had the right words, the personal optimism and unshakable will to make it happen. At home he drove enduring wedges into the body politic by turning political questions into moral issues. Abroad he waged unconstitutional covert wars. The Ronald Reagan we see is a charismatic, crafty, often deceptive politician. He expanded the power of an office believed to be in decline. The way Reagan did it - because he changed the presidency itself, and perhaps the world - will long be studied. Astonishing in its intimacy, authoritative in its sourcing, PRESIDENT REAGAN is a portrait of modern presidential power that will stand as the definitive study of Reagan in the White House.

This comprehensive reader is the first book dealing with the media and American politics that brings together the perspectives of academics, reporters, commentators, campaign consultants, and policy advocates. The contributions blend together the best social science research on political communication with the expertise of some of this country?s leading journalists and political consultants. Unlike most other treatments, this volume covers the full range of research issues, including the forces that influence the production of news stories, the relationship between reporters and elected officials, the use of the media in political campaigns, the effects of news presentations on public opinion, and the increasing importance of the mass media in the policy process. This thorough book provides coverage of everything from the Gulf War to journalistic code and will be valuable for courses in political communication, public opinion, and related undergraduate courses.

NOTES:

Edited volume, most pieces not written for this book. Iyengar is a very well known political scientist; Reeves is a tv political commentator/journalist. Contributors are all big names (the usual "all-star lineup"). Book and part introductions provide thorough pedagogy for students. Biggest market in Intro Am. Govt (about 800,000 students take this course each year). Roughly half of these courses use readers like Iyengar in addition to core text.

The first published work of a young poet from Dunedin in New Zealand, the poems in this collection show a dark humour, often macabre or satirical, and a bold inventive and visceral use of language. The collection is intensely physical and yet expresses nothing but the power of words.

The power and status of the press in America reached new heights after spectacular reporting triumphs in the segregated South, in Vietnam, and in Washington during the Watergate years. Then new technologies created instantaneous global reporting which left the government unable to control the flow of information to the nation. The press thus became a formidable rival in critical struggles to control what the people know and when they know it. But that was more power than the press could handle--and journalism crashed toward new lows in public esteem and public purpose. The dazzling new technologies, profit-driven owners, and celebrated editors, reporters, and broadcasters made it possible to bypass older values and standards of journalism. Journalists reveled in lusty pursuit after the power of politics, the profits of entertainment and trespass into privacy. Richard Reeves was there at the rise and at the fall, beginning as a small-town editor, becoming the chief political correspondent of the New York Times and then a best-selling author and award-winning documentary filmmaker. He tells the story of a tribe that lost its way. From the Pony Express to the Internet, he chronicles what happened to the press as America accelerated into uncertainty, arguing that to survive, the press must go back to doing what it was hired to do long ago: stand as outsiders watching government and politics on behalf of a free people busy with their own affairs.